Help Center


Why Jewel Thoughts?


Shipping & Delivery

Do you ship worldwide?

Do you provide tracking information?

How can I track my order?

How fast is shipping?

Will all my items be sent in one package?

How do you ship packages?

Should I worry about customs?

Why is there no information available to me when I track my order?


Which payment options do you accept?

Why should I trust you?

How long do payments take until they are processed?

Refund Policy

What happens if my product arrives and it is damaged?

How do I know if i qualify for a refund or not?

General Questions

How often do you get new products in?

How long can my cart be reserved for?

How do I know if a product has free shipping?

Should i sign up for your newsletter?